The Unspoken Benefit of Great Managed IT Support.

When a business owner looks to outsource IT support, it’s usually framed as some requirement or even a frustration like an itch that needs scratched. Totally understandable. Nobody likes to work with inefficient workflows or feeling like their technology is out of control.

But, in our years of providing IT support in Eugene and Springfield, we’ve noticed one benefit stands above others: Great IT support is an employee perk that alters everyone’s work experience.

Here’s why.

One of the responsibilities of a manager is to solve the frustrations of employees and remove obstacles between them and their tasks. An efficient and happy team amounts to a combination of all the things that make up their work day. And technology is the centerpiece of that day. 

But, unfortunately, when it comes to technology, many companies suffer from the status quo of IT support: You know, the experience when you reach out to your IT company and you get…silence. Then, when someone does get back to you, the tech has never been to your office; doesn’t know the details; aren’t qualified to solve the problem; are grumpy, overworked, and stressed out. And all you want is your network back up and running.

Not only is that a bad service experience, but more importantly it has a ripple effect on your team’s work day and shapes their view of the company as a whole.

Bad IT service makes employees hesitant to reach out for help in order to avoid further frustrations. Instead employees may choose to let issues stack up or opt to spend a long afternoon searching for a workaround.

If this is your experience, don’t give up hope. There are several solid IT support companies out there. When you find a supportive and caring IT support company, the difference is undeniable. It will be quite clear that your team experiences it as a meaningful benefit—allowing them to offer their best work and get help with the smallest of issues.

So, what does good IT support look like? Good support means your team gets help with a simple click on their computer. It means being directly connected with a technician that knows your company inside and out. And most importantly it means your team is treated with respect and kindness during frustrating workdays.

In a later post, we’ll go over exactly how to find the right IT service for your business.

In the meantime, if you’re in the Portland area, we highly recommend our friends at Portland Internetworks. If you’re in the Eugene-Springfield area, schedule a quick chat with yours truly and we’ll help you sort things out.

“Eugene Networks staff are always fast and responsive. They are all very patient and respectful with my lack of tech savvy. I have lost very little work time thanks to their quick response.”

— Sandra Starr
Eugene Networks Client