5 stars “I couldn't be happier with how this transition went!"

Switch IT support — seamlessly

We work directly with your current IT provider to ensure a seamless, secure transfer of your crucial account data — for free. This way, you can focus on running your business without interruption, all while having our responsive support team there to help.

Switching is simple and secure.

1.

Schedule a call below

We’ll gather the all the details of your IT needs. Go over our process. Then send you a crystal clear proposal with a set predictable cost.

2.

Give the go ahead

Simply authorize us to make the transfer, then we’ll work with your current MSP on your behalf to securely sync all relevant account data so your business doesn’t miss a beat.

3.

On-site setup

Finally, we’ll update your software with Eugene Networks support systems, and give your team a quick guide so getting support will be a breeze for everyone on day one.

Choose a time that works for you

FAQs

  • We’re all about reducing friction of you getting help when you need it.

    First, know that you’ll receive super clear documents that you can distribute to your staff so everyone will know how to get help independently.

    We give your staff three ways to get help.

    1. The best way that you can reach out for support is via the software we install on your computer. Each user will have a little icon down by the clock on their computer. Requesting help by clicking the icon tells us what company the user is with and and what computer they’re on. They’ll fill out a few details like name, preferred contact, and a brief description of what’s going on. Users can even insert a screenshot to save time.

    2. The next option is to email us at support@eugenenetworks.com.

    3. Just call us. In fact, if if there's ever an emergency, we prefer phone calls.

    We think you'll be pleasantly surprised by our response rates.

  • Yes. We provide on-site support throughout Lane County.

    If you are outside of Lane County, know that we may still offer on-site support depending on your location. Let us know during your free strategy call so we can give a definitive answer for your location.

    • Transferring your current MSP and set up is free.

    • Regarding your service with Eugene Networks, we’ll gather all relevant information during our strategy call so we can send you clear pricing before taking the next step. So, let’s talk!

  • Simple. You’ll receive an email with your invoice.

    And fyi, we don’t do surprises when it comes to billing. You will receive pricing and ample opportunity to approve any billable work before it’s even started.

 

What to expect with Eugene Networks.

  • ★★★★★

    “…So patient and helpful with guiding us through this foreign language of IT!”

    — Janet Brown

  • ★ ★ ★ ★ ★

    If you're looking for tech support, this is the company for you…Always available, super quick and so nice and professional.

    — Anthony Johnson

  • ★★★★★

    “Great professional team! These guys are the best! They are very responsive and patient. Highly recommend! If I could give more stars, I would.”

    — Blake Tendick

  • ★ ★ ★ ★ ★

    “Resolved my issue in a matter of minutes. I would definitely recommend the entire Eugene Networks team for IT.”

    — Christine Carmazzi

  • ★ ★ ★ ★ ★

    “Requesting support is easy and response time is fast. The support we receive is always thorough and professional.”

    — Karee Green

  • ★ ★ ★ ★ ★

    The staff is always so helpful and knowledgeable. They are quick to respond and can always fix my computer problems. Definitely my go to!

    — Cass Tocher

  • ★ ★ ★ ★ ★

    I couldn't be happier with how this transition went and am glad to have found a team I can rely on for tech support!

    — Jessica Craig

  • ★ ★ ★ ★ ★

    I love how they treat their clients. I’ve always been nervous talking to an IT person because I don’t know the correct terminology. They never make me feel uncomfortable or awkward. What a great team to work with!

    — Norma McCormick

  • ★★★★★

    Always willing to help me out on the spot, very knowledgeable, professional, and a joy to work with.

    — Jodie Wood

  • ★ ★ ★ ★ ★

    No matter how minor or major of a problem I'm having, the Eugene Networks team takes the time to make sure everything is working correctly. I'm very appreciative of them!

    — Margot Hamman