How Reynolds Achieved Stability and Certainty in Their IT Operations with Eugene Networks
Reynolds Electric and Plumbing, with over 100 field employees with complex systems, faced a significant challenge: high turnover in their IT department, which posed risks to their operational stability. The goal was not just to fill in gaps but to build a more redundant and efficient IT team. Eugene Networks stepped in with a Managed Service Plan, completely transforming how Reynolds approached IT staffing and management.
The Challenge
High IT Turnover
Constant changes in the IT department made it difficult for Reynolds to maintain a consistent level of service.
Staff Training and Management
With an unstable IT department, Reynolds faced the ongoing challenge of training and managing new personnel.
Business Expansion
Reynolds was growing and diversifying, acquiring new businesses that expanded their expertise into plumbing.
Operational Efficiency
The need for a reliable IT team was crucial for supporting their diverse business undertakings efficiently.
The Results
Reynolds Electric and Plumbing saw a complete transformation in their IT operations, thanks to a strategic partnership with Eugene Networks. Here's the breakdown:
From Chaos to Stability
High IT turnover was a major concern, but Eugene Networks' Managed Service Plan has brought consistency and reliability, ensuring operational smoothness.
Hands-off IT Management
Eugene Networks assumed full responsibility for staffing and training, freeing Reynolds from management hassles and staffing drama.
Tailored for Growth
The Managed Service Plan isn't a one-size-fits-all—it's customized to scale along with Reynolds' diversifying business portfolio. With a stable IT framework, Reynolds was able to smoothly expand into new businesses, enhancing their market footprint.
Quality Guaranteed
With a team that’s earned high praise from Jeremy, the owner of Reynolds, Eugene Networks has established themselves as more than an IT service provider—they're a valuable business partner.
Jeremy Reynolds, Owner
“I literally could not be happier with our decision to work with Eugene Networks. Nate and his team run a first class operation. I’ve had nothing but positive interactions with the team members. I will continue to recommend these guys to anyone I know that is in of IT support.”
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