How Psychotherapist Billing Services moved to the cloud (and reduced their office footprint).
Psychotherapist Billing Services (PBS) handles sensitive billing data for therapy practices. For years, they managed it from a traditional office setup with on-premise servers. But when PBS decided to shrink their physical office—without shrinking their team—they needed a better way to manage IT, securely and flexibly.
The challenge
PBS faced four key challenges:
Reducing office space: They wanted fewer desks but not fewer employees.
Unified work experience: Employees needed the same seamless access whether working from home or the office.
Security & compliance: Billing sensitive psychotherapy information demanded airtight security and encrypted communications.
Stability through change: With leadership shifts and evolving tech, they needed a flexible solution that wouldn't disrupt their operations.
The solution
We moved PBS entirely to the cloud using Microsoft Azure, creating a secure workspace accessible from anywhere. Now:
Flexible remote work: Employees securely access everything from any location—no compromises.
Secure and compliant: Advanced email encryption and Endpoint Detection & Response (EDR) safeguard sensitive billing data.
Consistent experience: Employees see the same systems, applications, and data wherever they log in—home or office.
Room for growth: The cloud setup provides stability even as their business and technology evolve.
The result
PBS successfully cut their office space without cutting their team. Security improved. Employees got more flexibility and a simpler way to work. After 12 years together, PBS continues adapting smoothly, no matter what comes next.
Shanti Rios, PBS
“Eugene Networks helped us move toward improved efficiencies, and during crunch time, we were so supported! The staff are knowledgeable, kind, and personable. I trust them, and trust is incredibly important to me.”
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